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Visitor Code of Conduct



The GRAMMY Museum is committed to creating a safe, comfortable, and enjoyable experience. Guests are expected to follow the guidelines below.




Do Not Enter The Museum If You Have:
• A Fever
• Cough
• Difficulty Breathing
• Been In Contact With Someone Exhibiting These Symptoms

In accordance with Los Angeles County Guidelines, face masks are not required but strongly recommended for visitors

Wash Your Hands Frequently For At Least 20 Seconds


GRAMMY Museum staff have been trained to assist when necessary to ensure the safety and wellbeing of our guests. Guests are encouraged to report inappropriate behavior to the nearest team member.

Guests who choose not to adhere to these provisions will be asked to leave the Museum.

Please ask for a Supervisor or Manager to address additional concerns. For the safety and wellbeing of our staff and guests, Management reserves the right to approve, adjust, or enforce museum policy at their discretion.

To find out more information, please contact a member of our Guest  Services team at 213.725.5700.


While advanced reservations to visit the Museum are not required starting Wednesday, June 30, it is still recommended that members reserve tickets in advance.

To do so, members must first login on the reservation page to access tickets. If you are having difficulty logging in or to verify, renew, or upgrade your membership, please contact For additional assistance, or to make your reservation over the phone, please call 213.725.5700

Members are also welcome to visit the Museum during our hours of operation without a reservation, but please note that admittance may be limited if the Museum is at or near capacity. Make sure to have your digital membership card downloaded before your visit. (Not sure how to access your e-card? Contact

In accordance with Los Angeles County Guidelines, face masks are not required but strongly recommended for visitors

For most programs, face masks are not required but strongly recommended for guests. However, please check the program information page for the event specific requirements.

The Museum is excited to be able to offer exclusive gallery hours to vulnerable populations. To find out more information and reserve your tickets, please contact a member of our Guest Services team at 213.725.5700

Guests will enter the building through the Museum’s main entrance located on South Figueroa Street. Upon arrival, visitors will be required to present their printed or digital copy pre-reserved tickets to be scanned.

Wayfinding signage and staff will assist visitors in navigating their museum experience. Please note that all guests will enter through a metal detector and no large bags will be allowed.

Guests will also be asked to adhere to the Visitor Code of Conduct. If you need help rescheduling tickets or have questions about your visit, please call us at 213.725.5700 or email us at

Due to the limited occupancy required at this time, we ask guests to please adhere to the entry time on their tickets. If guests arrive 30 minutes later than the scheduled arrival time, those tickets may be moved to the next available tour time or may be rescheduled for a different day. If you need help rescheduling tickets or have questions about your visit, please call us at 213.725.5700 or email us at

Tickets are valid for two hours from the entry time listed on the ticket. If a guest needs more time, please speak with a Guest Services associate to confirm availability. Not all requests may be accommodated due to the number of tickets sold and current occupancy guidelines.

Bags, backpacks, purses, totes, clear bags, fanny packs, and camera bags are not allowed.

Small clutches and wallets smaller than 5” x 9” x 1” are permitted and are subject to security inspection.

Medical and parental bags smaller than 14” x 14” x 6” are required to go through security inspection.

The Patron’s Lounge will remain closed until further notice.

Upon entry, all guests will receive a complimentary stylus to use on interactives that they may take with them after their visit. Additionally, cleaning stations have been installed throughout the Museum. Cleaning stations will include hand sanitizer, tissues, disinfecting wipes.

The GRAMMY Museum’s ventilation/HVAC system surpasses recommendations for fresh air circulation and filtration.

The GRAMMY Museum is taking every precaution to protect the wellbeing of our visitors and staff. Please understand that an inherent risk of exposure to COVID-19 exists in any public place or area of assembly. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to health experts, senior citizens, and guests with previous medical conditions are especially vulnerable.

By entering the GRAMMY Museum, you voluntarily assume all risks associated with exposure to COVID-19 or other communicable illnesses.

For more information on COVID-19, please visit the Centers for Disease Control and Prevention (CDC) or Los Angeles County’s Department of Public Health.


In addition to on-site visitation, the GRAMMY Museum will continue to lead in the virtual realm through our GRAMMY Museum At Home virtual museum. Connect with the Museum while social-distancing protocols remain in place, and visit our online portal to access an abundance of online GRAMMY In The Schools Mini-Lessons, digital exhibits from our archives, and new Public Programs with artists and music creators.