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Reopening Measures

REOPENING

MEASURES

We are excited to announce the first phase of our reopening, beginning on Friday, May 21st and until otherwise noted, we will be open Friday – Monday, 12:00P – 6:00P.

Be assured we are taking every precaution to protect the well-being of our visitors and staff. As health department directives are updated and restrictions are eased, we will expand our operations and visitor experience.

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WHAT YOU CAN

EXPECT FROM US

Enhanced Daily Cleaning
accessible cleaning stations throughout the Museum

Hours of Operation
Friday – Monday
12pm – 6pm

Exclusive Gallery Hours
for members and
vulnerable populations

Reserve Timed Tickets
for advance tickets
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Retrofit Interactives & Galleries
modified for a safe experience

Awareness & Safety Training
updated training for all staff

Safety Steward
designated to assist guests while onsite

Call Us!
213.725.5700
we’re here to help

WHAT WE

ASK OF YOU

Please follow our Visitor Code of Conduct to ensure a safe, enjoyable museum experience for all. Guests unable to adhere to the Code of Conduct or showing signs of illness will be asked to return at a later date.

VIEW VISITOR CODE OF CONDUCT >>

Face Mask
required while onsite

Social Distance
maintain 6’ while onsite

Wash Your Hands
accessible cleaning stations throughout the museum

Bag Check
closed at this time. See below for exemptions.

FAQ’S

The GRAMMY Museum will be opening at a 35% occupancy limit to maintain social distancing. During this time, pre-purchased timed tickets are required.

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Members are required to reserve tickets and may make reservations if their membership account is active. The Museum will offer member-only days on Saturday, May 15, Sunday, May 16 from 10am – 3 pm, and Thursday, May 20 from 12-4 pm, before opening up to the public. Additional member-only hours will be announced.

Members must login on the reservation page to access tickets. If you are having difficulty logging in or to verify, renew, or upgrade your membership, please contact membership@grammymuseum.org. For additional assistance, or to make your reservation over the phone, please call 213.725.5700

RESERVE TICKETS >>

To express our gratitude to all those on the front line during this challenging time, we’re welcoming back verified health care workers, first responders and essential workers with complimentary admission for themselves and a guest through June of 2021. Please use the promo code “HERO” during checkout for complementary reservation.

Professional verification is required at check-in. If you do not have your employment I.D., we cannot provide complimentary access.

  • ticket is valid for (1) first responder and a guest
  • must present valid employment identification
  • first responder must be present to redeem complimentary ticket

The Museum is excited to be able to offer exclusive gallery hours to vulnerable populations. To find out more information and reserve your tickets, please contact a member of our Guest Services team at 213.725.5700

Guests will enter the building through the Museum’s main entrance located on South Figueroa Street. Upon arrival, visitors will be required to present their printed or digital copy pre-reserved tickets to be scanned. Once inside, the Museum staff will ask guests to confirm that they have not had a fever of 100.4 Fahrenheit or higher, shortness of breath, or a cough or contact with anyone with those symptoms in the last 10 days. Face masks will be required for entry and must be kept on during the entire visit.

Wayfinding signage and staff will assist visitors in navigating their museum experience. Please note that all guests will enter through a metal detector and no large bags will be allowed.

Guests will also be asked to adhere to the Visitor Code of Conduct. If you need help rescheduling tickets or have questions about your visit, please call us at 213.725.5700 or email us at guestservices@grammymuseum.org.

Due to the limited occupancy required at this time, we ask guests to please adhere to the entry time on their tickets. If guests arrive 30 minutes later than the scheduled arrival time, those tickets may be moved to the next available tour time or may be rescheduled for a different day. If you need help rescheduling tickets or have questions about your visit, please call us at 213.725.5700 or email us at guestservices@grammymuseum.org.

Tickets are valid for two hours from the entry time listed on the ticket. If a guest needs more time, please speak with a Guest Services associate to confirm availability. Not all requests may be accommodated due to the number of tickets sold and current occupancy guidelines.

Bags, backpacks, purses, totes, clear bags, fanny packs, and camera bags are not allowed.

Small clutches and wallets smaller than 5” x 9” x 1” are permitted and are subject to security inspection.

Medical and parental bags smaller than 14” x 14” x 6” are required to go through security inspection.

The Clive Davis Theater and Patron’s Lounge will remain closed until further notice.

Upon entry, all guests will receive a complimentary stylus to use on interactives that they may take with them after their visit. Additionally, cleaning stations have been installed throughout the Museum. Cleaning stations will include hand sanitizer, tissues, disinfecting wipes.

The GRAMMY Museum’s ventilation/HVAC system surpasses recommendations for fresh air circulation and filtration.

The GRAMMY Museum is taking every precaution to protect the wellbeing of our visitors and staff. Please understand that an inherent risk of exposure to COVID-19 exists in any public place or area of assembly. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to health experts, senior citizens, and guests with previous medical conditions are especially vulnerable.

By entering the GRAMMY Museum, you voluntarily assume all risks associated with exposure to COVID-19 or other communicable illnesses.

For more information on COVID-19, please visit the Centers for Disease Control and Prevention (CDC) or Los Angeles County’s Department of Public Health.

MUSEUM AT HOME

In addition to on-site visitation, the GRAMMY Museum will continue to lead in the virtual realm through our GRAMMY Museum At Home virtual museum. Connect with the Museum while social-distancing protocols remain in place, and visit our online portal to access an abundance of online GRAMMY In The Schools Mini-Lessons, digital exhibits from our archives, and new Public Programs with artists and music creators.

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