Open Today
11:00 AM - 05:00 PM
Open Today 11:00 AM - 05:00 PM

FAQs

Admission & Hours

How much do Museum tickets cost?

Ticket prices vary based on age, membership status, and special exhibitions. For the most current pricing, please visit our Ticketing page. Note that some special exhibitions may have additional fees.

What are the Museum’s hours?

To get the most current operating hours, please visit our Plan Your Visit page. The Museum is closed on Tuesdays, as well as on July 4th, Thanksgiving, Christmas Day, and New Year's Day. Please note that hours are subject to change.

Do I need to reserve tickets in advance?

While advance reservations are not mandatory, they are highly recommended to ensure your preferred visit time and to avoid potential wait times.

Does my child need a ticket?

Yes, all visitors, including children, need a ticket for admission. Please check our Ticketing page for information on child ticket prices.

Are tickets available at the door?

Yes, you can purchase tickets both in advance and at the door. However, buying tickets in advance is recommended to guarantee entry, especially during busy times and special exhibitions.

Advance Ticket Purchases

How do I purchase advance tickets?

Please visit our Ticketing page to book your advance tickets.

When are tickets released?

Ticket release dates vary depending on the event and exhibition schedule. To stay informed about ticket release dates and to ensure you don't miss out, we recommend checking our website regularly, subscribing to our Newsletter for updates, and following us on social media for the latest announcements.

How do I access my tickets purchased online?

After completing your purchase, your tickets will be displayed on the confirmation screen. Additionally, they will be sent to the email address you provided during the purchase process. Be sure to check your inbox and spam folder for the confirmation email.

Do I need to print my ticket?

No, printing your tickets is not necessary. You can simply present them on your mobile device when you arrive.

I didn’t get/can't find the confirmation email about my reservations. What do I do?

Please check your email's “Junk,” “Bulk,” or “Spam” folder as your email provider may have mistaken the email including your reservation for spam. Look for a message from sender “GRAMMY Museum Foundation Receipt” and address no-reply@checkoutsecure.net.

How can I cancel or reschedule my reservation?

Please contact us at guestservices@grammymuseum.org.

Can I transfer my tickets to someone else?

Unfortunately, ticket transfers are not allowed. If you need assistance or have any questions regarding your tickets, please contact us at guestservices@grammymuseum.org.

I am running late for reservation time. Is there a grace period for entry?

If you are running late, please call our guest services department at (213) 725-5700 for assistance and to check if a grace period is available for your entry.

Can I get a refund or exchange my ticket?

All ticket sales are final, and we do not offer refunds. However, if you need to exchange your ticket(s), please email us at guestservices@grammymuseum.org, and we will do our best to assist you.

Can I get same-day tickets online?

Possibly. Please check our Ticketing page for available entry times or call our Box Office at (213) 725-5700 for assistance.

Can I get a group discount if I purchase multiple tickets?

When booked in advance, groups of 10 or more qualify for discounted ticket prices. If you are interested in reserving a tour date, please visit our Groups page or email Group Sales at groups@grammymuseum.org.

Planning Your Visit

Where is the GRAMMY Museum located?

The GRAMMY Museum is located in downtown Los Angeles and is part of the L.A. LIVE district. The address is 800 W. Olympic Blvd, Suite A245, Los Angeles, CA 90015.

What is LA Live?

L.A. LIVE is the sports and entertainment district that surrounds Crypto.com Arena and Peacock Theater. The campus features sports and music venues, restaurants, a bowling alley, a movie theater in addition to the GRAMMY Museum.

Do you offer tours or workshops?

We offer a variety of tours and workshops. Please visit our Groups page or email Group Sales at groups@grammymuseum.org

Is Wi-Fi available?

Yes, you can connect to the free Wi-Fi network once you arrive onsite, just stop by our front desk to scan a code for access. Signal strength varies with location.

I lost something during my visit. Who can I contact to find it?

Please contact Security at security2@grammymuseum.org or call (213) 725-5700.

Accessibility

Is the Museum accessible to visitors with disabilities?

The GRAMMY Museum is fully compliant with the Americans with Disabilities Act (ADA) and California accessibility mandates. We provide a range of accommodations for visitors with disabilities and special needs because your safety, comfort, and enjoyment are important to us. For more information, please check out our Accessibility page or contact our Guest Experience team at guestservices@grammymuseum.org or (213) 725-5700.

Parking & Transportation

Where should I park?

There is abundant parking at LA Live and the surrounding vicinity. The Museum is not able to validate for any of the parking structures around L.A. Live. For the most up to date parking information, visit our Parking page.

Can I purchase parking ahead of time?

No, you cannot purchase parking ahead of time.

Are electric vehicle (EV) chargers available on site?

Yes, the LA Live parking lots have electric vehicle charging stations. For more information visit: www.lalive.com/visitor-center/parking.

Can I get to the GRAMMY Museum using public transportation?

Yes, getting to the GRAMMY Museum through public transportation is easy and there are many alternative forms of transportation with frequent stops near the Museum, including frequent Metro Rail trains and Metro buses. For the most up to date parking information, visit our Directions page.

Bags & Coat Check

Can I brink bags into the GRAMMY Museum?

Yes, you are welcome to bring a bag into the Museum. However, we ask that you limit the size of the bag to small personal items, such as a handbag or a small backpack. Larger bags, such as those used for travel or school, are discouraged to help ensure the safety and comfort of all visitors and to protect our exhibits. Please note that all bags are subject to search upon entry. If you have a larger bag, we recommend leaving it in your car or at home.

Do you have a coat or bag check?

Currently, we do not offer a coat or bag check service. We recommend that visitors bring only essential items into the Museum and, if possible, leave larger bags or coats in their car.

Food & Drink

Is there a somewhere to purchase food or drinks at the Museum?

Yes, the Museum has a café where you can purchase food and drinks. Please note that the Mike Curb Café is open for limited hours, so we recommend checking the current opening times on our website or at the Museum entrance.

Can I bring my food and drinks into the Museum?

No, we do not allow visitors to bring food and drink to the Museum. No food or beverages are allowed in the Museum galleries.

Do you have water fountains available inside the Museum?

Yes, they are located on the second and fourth floors near the restrooms

Animals

Can I bring my pet?

ADA-certified service animals are welcome; pets are not permitted.

Prohibited Items

What can’t I bring?

  • Weapons, including guns and ammunition
  • Alcoholic beverages
  • Illegal items
  • Paint and chemicals, including pepper spray
  • Cutting tools, including knives and scissors
  • Tools and tool parts
  • Recreational equipment, including skates, skateboards and kick scooters

Smoking

Is smoking allowed?

Smoking is not allowed anywhere at the GRAMMY Museum, including the Ray Charles Terrace. This includes cigars, pipes, cigarettes, electronic cigarettes, vapor cigarettes, chewing tobacco, tobacco-related product, or any controlled substance.

Family Visits

Can I bring a baby stroller?

Yes, you are welcome to bring a baby stroller into the Museum. However, please note that some exhibit areas might have limited space, so we recommend using smaller strollers if possible.

Can I feed my baby inside the Museum?

Absolutely! You are welcome to feed your baby inside the Museum. We support breastfeeding and bottle-feeding in all areas of our facility. However, please note that seating within the galleries is limited.

Are there diaper changing stations?

Yes, we have diaper changing stations available in second floor men's and women's restrooms as well as the gender-neutral/family restroom on the fourth floor.

Can I drop off my child?

Children of all ages are welcome to visit the Museum, however, those under 16 years of age must be accompanied by an adult. All children must be supervised by an adult.

Photography & Video

Is photography or filming allowed?

  • Visitors are welcome to take non‐flash, personal‐use photography except where noted. Social sharing is encouraged! Tag us @grammymuseum on social media!
  • Professional photography, video and audio recording are prohibited in all Museum galleries.

Membership

How do I become a Member?

You can become a member by visiting our Membership page on our website. There, you'll find all the information about different membership levels, benefits, and how to join.

What benefits does a Member receive?

Members receive a variety of benefits from free admission for a year, to early access to GRAMMY Museum Public Programs and invitations to special events. Each membership level receives special benefits and unique experiences that only the GRAMMY Museum can provide. For more information check out our Membership page.

How do I modify my membership (renew, cancel, upgrade)?

You can renew your membership online at any time. For all other membership concerns, or if you’d prefer to renew over the phone, please be in touch: membership@grammymuseum.org

Does membership guarantee tickets to Public Programs?

Membership offers several benefits related to our Public Programs, such as early access to tickets, discounted fees, and priority entry. However, please note that membership does not guarantee ticket availability. If a program is sold out, members have the exclusive option to join the waitlist. If you're a member and couldn't secure a ticket, please reach out to us at membership@grammymuseum.org

I’m a GRAMMY Museum member, can I vote in the GRAMMY Awards?

The GRAMMY Museum and the Recording Academy are separate organizations. Museum members are not eligible to nominate or vote for the annual GRAMMY Awards unless they are also a voting member of the Recording Academy. To learn more about Recording Academy membership, please visit their website.

Public Programs

Who can purchase tickets to Public Programs?

GRAMMY Museum Public Programs are open to ticket buyers consisting of Museum members, the general public, press, and industry. Presale is available for GRAMMY Museum members and American Express Card members.

Where can I buy Public Program tickets?

You can purchase tickets for our Public Programs through our Calendar of upcoming events. Additionally, stay updated by signing up for our newsletter to receive notifications about ticket availability and upcoming events.

Does my program ticket include access to the Museum galleries?

No, generally Public Program tickets do not include access to view the galleries.

Can I get a refund or exchange my ticket?

All ticket sales are final, and we do not offer refunds. However, if you are unable to attend a Public Program, please consider donating your tickets to the Museum for resale. To donate your tickets, call (213) 725-5700. Donating your tickets as soon as possible will increase our chances of reselling them. The value of your tickets will be acknowledged as a charitable contribution after the performance.

Are the GRAMMY Museum programs part of the GRAMMY Awards nominations process?

No, the GRAMMY Awards are managed by the Awards Department within the Recording Academy and voted on by the voting membership of the Recording Academy.

Site Rental

Can I host my private event at the GRAMMY Museum?

Yes, the Museum offers a variety of spaces for a one-of-a kind music-infused setting for your event. For more information, please check out our Site Rental page or contact us at eventsales@grammymuseum.org.

Other Questions

Is the GRAMMY Museum a part of the Recording Academy?

The GRAMMY Museum is one of the official nonprofits of The Recording Academy but is independently governed and operated with its own President, staff, and Board of Directors.

Something on the website isn’t working or I’ve found a broken link. How can I let someone know?

Yes, please email us at guestservices@grammymuseum.org.

I would like to donate artwork or artifacts. Whom should I contact?

Please contact our Advancement team at development@grammymuseum.org.

Do you have docents or volunteers?

The Museum does not have docents or volunteers. All employees of the Museum are paid staff.

How is the Museum handling COVID-19 safety measures?

The health and safety of our visitors and staff are our top priorities. We have implemented enhanced cleaning protocols throughout the Museum, including high-touch surfaces and interactive exhibits. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. The GRAMMY Museum follows all applicable public health orders and guidance but, by visiting the Museum, you voluntarily assume all risks related to exposure to COVID-19.

Does the Museum have a diversity policy?

Yes. The GRAMMY Museum is committed to recognizing and celebrating inclusivity, diversity, equity, and accessibility, both internally as an employer and externally across our exhibits, programs, and education initiatives. Diversity, Equity, and Inclusion are part of our company Core Values. Like great music, success requires bringing together diverse voices. We strive to be as inclusive as the music and creators that we represent. As an organization dedicated to cultivating a greater understanding of the history and significance of music, it is our responsibility to tell the stories and contributions of music makers.

Visitor Code of Conduct

Are there visitor guidelines?

Yes, we have a Visitor Code of Conduct.

  • Visitors are expected to respect GRAMMY Museum staff and other visitors. Behavior or language that is inappropriate, abusive, harassing, or threatening, including sexual harassment and racial or other slurs, will not be tolerated. Refusal to follow this Code of Conduct and any rules—whether on print materials or as directed by GRAMMY Museum staff—can result in removal from the site.
  • GRAMMY Museum staff have been trained to assist when necessary to ensure the safety and wellbeing of our guests. Guests are encouraged to report inappropriate behavior to the nearest team member.
  • The GRAMMY Museum reserves the right to not allow any bag, parcel, or other item to be brought into the Museum, and to deal with any unattended object in such a way as we consider appropriate. The GRAMMY Museum also reserves the right to deny admission to or remove any person wearing attire that we consider inappropriate or that could detract from the experience of other visitors.

Still have questions? Contact us here.

Partners
& Sponsors

Recording Academy Logo Anschutz Entertainment Group Logo American Express Logo Best Buy Logo Chuck Lorre Family Foundation Logo City National Bank Logo City of Los Angeles - Council District 9 Logo Coca-Cola Logo Fox Sports Logo Google Pixel Logo Harman/JBL Logo Hot Topic Foundation Logo Iron Mountain Entertainment and Media Archives Logo Kenneth T. and Eileen L. Norris Foundation Logo The Latin Recording Academy Logo Toyota Logo Recording Academy Logo Anschutz Entertainment Group Logo American Express Logo Best Buy Logo Chuck Lorre Family Foundation Logo City National Bank Logo City of Los Angeles - Council District 9 Logo Coca-Cola Logo Fox Sports Logo Google Pixel Logo Harman/JBL Logo Hot Topic Foundation Logo Iron Mountain Entertainment and Media Archives Logo Kenneth T. and Eileen L. Norris Foundation Logo The Latin Recording Academy Logo Toyota Logo