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The Guest Services Associate is a highly motivated individual who is engaged in the world of music. You will be responsible for providing information about the Grammy Museum to guests and visitors, as well as assisting management in all matters related to ticketing and retail store operations.

 

WHAT YOU’LL DO

 

• Assist customers with ticket purchases by using TicketSocket/Universe and handling cash transactions.
• Keep track of timed ticket allotments to monitor the GRAMMY Museum’s capacity limits.
• Provide information to guests and visitors about the GRAMMY Museum.
• Oversee ticket operations in the manager’s absence and follow procedures for opening and closing ticket booths.
• Accurately reconcile all ticket sales at the end of each business day.
• Work closely with operations staff to monitor crowd flow and capacity limits.
• Maintain cleanliness of workstation and retail store at all times.
• Assist management with special projects.
• Assist the store manager with all store duties, including opening and closing the retail store, ensuring it is maintained and stocked.
• Recommend, select, and help locate merchandise for guests.
• Give tours to groups of adults or students as needed.
• Perform other duties as assigned.

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The Senior Manager, Operations oversees the Museum’s daily operations, ensuring a seamless, safe, and efficient environment for staff, visitors, partners, and vendors. Serving as a central point of coordination across departments and the primary liaison for external partners, you will help maintain the Museum’s high standards of safety, service, and operational excellence. You will be responsible for safeguarding the Museum’s people, property, and reputation while supporting a world-class visitor experience. You will ensure that operational procedures, protocols, and systems align with the Museum’s unique role as a multi-faceted cultural institution and community hub. 

 

WHAT YOU’LL DO

 

• Oversee and manage the day-to-day operations of the Museum, ensuring smooth and efficient functioning across all public and non-public spaces.
• Oversee security operations and staff, ensuring preparedness, resilience, and compliance with all safety regulations, and anticipating and mitigating threats to staff, visitors, collections, and facilities.  .
• Partner directly with the Senior Director, Guest Experience to align operational priorities with visitor experience standards and organizational goals.
• Liaise with law enforcement, fire, life safety, and emergency management agencies.
• Serve as a primary liaison between departments (e.g., Curatorial, Guest Services, Events, Programming, Security, and Production, etc.) to coordinate operational needs and resolve issues.  
• Act as the main point of contact for all external vendors, including our landlord (LA LIVE), janitorial, engineering, HVAC, security, and other contracted services to ensure reliability, sustainability, and visitor and staff comfort.
• Plan, maintain, and execute preventive and emergency maintenance programs for the Museum’s structural, electrical, IT, and plumbing systems..
• Manage vendor relationships, including contract negotiations, performance standards, scheduling, and issue resolution.
• Ensure the Museum environment is clean, safe, fully operational and compliant at all times, proactively addressing safety, facilities, or service concerns.
• Support the planning and installation of exhibitions, installations, events, and public programs from an operational perspective.
• Partner with department heads to ensure compliance with safety regulations and emergency preparedness protocols.
• Track and manage operational budgets, vendor costs, and resource allocation.
• Oversee opening and closing procedures, ensuring adherence to established protocols.
• Respond to and manage operational incidents or emergencies, coordinating cross-functional teams as needed.
• Develop and maintain operational documentation, including SOPs, vendor agreements, and internal communications.
• Lead cross-functional meetings to ensure alignment on priorities, timelines, and operational readiness.

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