FAQs

Ticket prices vary based on age, membership status, and special exhibitions. Youth (Ages 17 and Under) qualify for free general admission to the Museum. Proof of age may be requested upon entry (e.g., student ID, school ID, or other identification). For the most current pricing, please visit our Ticketing page.

To get the most current operating hours, please visit our Plan Your Visit page. The Museum is closed on Tuesdays, as well as on Thanksgiving and Christmas Day. Please note that hours are subject to change.

Yes, all visitors, including children, need a ticket for admission. Please check our Ticketing page for information on child ticket prices.

Yes, you can purchase tickets both in advance and at the door. However, buying tickets in advance is recommended to guarantee entry, especially during busy times and special exhibitions.

Please note, all school groups and large groups must be booked in advance. Walk-ins or unannounced group visits cannot be guaranteed accommodation due to capacity limitations. Please contact our Group Sales Team at groups@grammymuseum.org or use our online booking form to reserve your visit.

Free admission applies only during regular operating hours and does not include certain ticketed events or programs. Visitors must follow the Museum’s code of conduct during their visit.

Please note, all school groups and large groups must be booked in advance. Walk-ins or unannounced group visits cannot be guaranteed accommodation due to capacity limitations. Please contact our Group Sales Team at groups@grammymuseum.org or use our online booking form to reserve your visit.

Free youth admission applies to individual tickets only. School Trips, workshops, and other group programs may require separate reservations and fees. Please visit our Groups page or email Group Sales

Free admission for youth applies to general admission to the Museum. However, some special exhibitions, programs, or events may require an additional ticket or fee. Check the program or event details on our website.

If requested, acceptable forms of ID include a student ID, school-issued identification, a driver’s permit, or any other document that verifies age.

Yes, visitors ages 15 and under must be accompanied by a parent, guardian, or responsible adult during their visit. Visitors ages 16–17 may enter unaccompanied.

Please visit our Ticketing page to book your advance tickets.

After completing your purchase, your tickets will be displayed on the confirmation screen. Additionally, they will be sent to the email address you provided during the purchase process. Be sure to check your inbox and spam folder for the confirmation email.

No, printing your tickets is not necessary. You can simply present them on your mobile device when you arrive.

Please check your email's “Junk,” “Bulk,” or “Spam” folder as your email provider may have mistaken the email including your reservation for spam. Look for a message from the sender “GRAMMY Museum Foundation Receipt” and address no-reply@checkoutsecure.net.

Unfortunately, ticket transfers are not allowed. If you need assistance or have any questions regarding your tickets, please contact us at guestservices@grammymuseum.org.

All ticket sales are final, and we do not offer refunds. However, if you need to exchange your ticket(s), please email us at guestservices@grammymuseum.org, and we will do our best to assist you.

When booked in advance, groups of 10 or more qualify for discounted ticket prices. If you are interested in reserving a tour date, please visit our Groups page or email Group Sales at groups@grammymuseum.org.

The GRAMMY Museum is located in downtown Los Angeles and is part of the L.A. LIVE district. The address is 800 W. Olympic Blvd, Suite A245, Los Angeles, CA 90015.

L.A. LIVE is the sports and entertainment district that surrounds Crypto.com Arena and Peacock Theater. The campus features sports and music venues, restaurants, a bowling alley, a movie theater in addition to the GRAMMY Museum.

We offer a variety of tours and workshops. Please visit our Groups page or email Group Sales at groups@grammymuseum.org.

Yes, you can connect to the free Wi-Fi network once you arrive onsite, just stop by our front desk to scan a code for access. Signal strength varies with location.

Please contact Security at security2@grammymuseum.org or call (213) 725-5700.

The GRAMMY Museum is fully compliant with the Americans with Disabilities Act (ADA) and California accessibility mandates. We provide a range of accommodations for visitors with disabilities and special needs because your safety, comfort, and enjoyment are important to us. For more information, please check out our Accessibility page or contact our Guest Experience team at guestservices@grammymuseum.org or (213) 725-5700.

There is abundant parking at LA Live and the surrounding vicinity. The Museum is not able to validate for any of the parking structures around L.A. Live. For the most up-to-date parking information, visit our Parking page.

No, you cannot purchase parking ahead of time.

Yes, the LA Live parking lots have electric vehicle charging stations. For more information visit: www.lalive.com/visitor-center/parking.

Yes, getting to the GRAMMY Museum through public transportation is easy and there are many alternative forms of transportation with frequent stops near the Museum, including frequent Metro Rail trains and Metro buses. For the most up to date parking information, visit our Directions page.

Yes, you are welcome to bring a bag into the Museum. However, we ask that you limit the size of the bag to small personal items, such as a handbag or a small backpack. Larger bags, such as those used for travel or school, are discouraged to help ensure the safety and comfort of all visitors and to protect our exhibits. Please note that all bags are subject to search upon entry. If you have a larger bag, we recommend leaving it in your car or at home.

We do not offer a coat or bag check service. We recommend that visitors bring only essential items into the Museum and, if possible, leave larger bags or coats in their car.

Yes, the Museum has a café where you can purchase food and drinks. Please note that the Mike Curb Café is open for limited hours, so we recommend checking the current opening times on our website or at the Museum entrance.

No, we do not allow visitors to bring food and drink to the Museum. No food or beverages are allowed in the Museum galleries.

Yes, they are located on the second and fourth floors near the restrooms

ADA-certified service animals are welcome; pets are not permitted.

• Weapons, including guns and ammunition
• Alcoholic beverages
• Illegal items
• Paint and chemicals, including pepper spray
• Cutting tools, including knives and scissors
• Tools and tool parts
• Recreational equipment, including skates, skateboards and kick scooters

Smoking is not allowed anywhere at the GRAMMY Museum, including the Ray Charles Terrace. This includes cigars, pipes, cigarettes, electronic cigarettes, vapor cigarettes, chewing tobacco, tobacco-related product, or any controlled substance.

Yes, you are welcome to bring a baby stroller into the Museum. However, please note that some exhibit areas might have limited space, so we recommend using smaller strollers if possible.

Absolutely! You are welcome to feed your baby inside the Museum. We support breastfeeding and bottle-feeding in all areas of our facility. However, please note that seating within the galleries is limited.

Yes, we have diaper changing stations available in second floor men's and women's restrooms as well as the gender-neutral/family restroom on the fourth floor.

Children of all ages are welcome to visit the Museum, however, those under 16 years of age must be accompanied by an adult. All children must be supervised by an adult.

• Visitors are welcome to take non‐flash, personal‐use photography except where noted. Social sharing is encouraged! Tag us @grammymuseum on social media!
• Professional photography, video and audio recording are prohibited in all Museum galleries.

You can become a member by visiting our Membership page on our website. There, you'll find all the information about different membership levels, benefits, and how to join.

Members receive a variety of benefits from free admission for a year, to early access to GRAMMY Museum Public Programs and invitations to special events. Each membership level receives special benefits and unique experiences that only the GRAMMY Museum can provide. For more information check out our Membership page.

You can renew your membership online at any time. For all other membership concerns, or if you’d prefer to renew over the phone, please be in touch: membership@grammymuseum.org.

Membership offers several benefits related to our Public Programs, such as early access to tickets, discounted fees, and priority entry. However, please note that membership does not guarantee ticket availability. If a program is sold out, members have the exclusive option to join the waitlist. If you're a member and couldn't secure a ticket, please reach out to us at membership@grammymuseum.org

The GRAMMY Museum and the Recording Academy are separate organizations. Museum members are not eligible to nominate or vote for the annual GRAMMY Awards unless they are also a voting member of the Recording Academy. To learn more about Recording Academy membership, please visit their website.

1. Download the "eMembership Card" app (by MuseumAnywhere) in the Apple App Store or Google Play Store.

2. Open the app, click the GRAMMY Museum icon (or search for “GRAMMY Museum”) and select "Find My Membership Cards".

3. Enter your Membership number, which is listed as the “Customer number” on your online order confirmation.

4. Enter your Last Name and click “find.”

5. Select your membership card and download it or add it to your e-wallet!

6. If you have any trouble downloading your card or locating your Membership number, please contact membership@grammymuseum.org.

GRAMMY Museum Public Programs are open to ticket buyers consisting of Museum members, the general public, press, and industry. Presale is available for GRAMMY Museum members and American Express Card members.

You can purchase tickets for our Public Programs through our Calendar of upcoming events. Additionally, stay updated by signing up for our newsletter to receive notifications about ticket availability and upcoming events.

No, generally Public Program tickets do not include access to view the galleries.

All ticket sales are final, and we do not offer refunds. However, if you are unable to attend a Public Program, please consider donating your tickets to the Museum for resale. To donate your tickets, call (213) 725-5700. Donating your tickets as soon as possible will increase our chances of reselling them. The value of your tickets will be acknowledged as a charitable contribution after the performance.

No, the GRAMMY Awards are managed by the Awards Department within the Recording Academy and voted on by the voting membership of the Recording Academy.

Yes, the Museum offers a variety of spaces for a one-of-a kind music-infused setting for your event. For more information, please check out our Host an Event page or contact us at eventsales@grammymuseum.org.

The GRAMMY Museum is one of the official nonprofits of The Recording Academy but is independently governed and operated with its own President, staff, and Board of Directors.

Yes, please email us at guestservices@grammymuseum.org.

Please contact our Advancement team at development@grammymuseum.org.

The health and safety of our visitors and staff are our top priorities. We have implemented enhanced cleaning protocols throughout the Museum, including high-touch surfaces and interactive exhibits. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. The GRAMMY Museum follows all applicable public health orders and guidance but, by visiting the Museum, you voluntarily assume all risks related to exposure to COVID-19.

Yes. The GRAMMY Museum is committed to recognizing and celebrating inclusivity, diversity, equity, and accessibility, both internally as an employer and externally across our exhibits, programs, and education initiatives. Diversity, Equity, and Inclusion are part of our company Core Values. Like great music, success requires bringing together diverse voices. We strive to be as inclusive as the music and creators that we represent. As an organization dedicated to cultivating a greater understanding of the history and significance of music, it is our responsibility to tell the stories and contributions of music makers.

Yes, we have a Visitor Code of Conduct.

• Visitors are expected to respect GRAMMY Museum staff and other visitors. Behavior or language that is inappropriate, abusive, harassing, or threatening, including sexual harassment and racial or other slurs, will not be tolerated. Refusal to follow this Code of Conduct and any rules—whether on print materials or as directed by GRAMMY Museum staff—can result in removal from the site.
• GRAMMY Museum staff have been trained to assist when necessary to ensure the safety and wellbeing of our guests. Guests are encouraged to report inappropriate behavior to the nearest team member.
• The GRAMMY Museum reserves the right to not allow any bag, parcel, or other item to be brought into the Museum, and to deal with any unattended object in such a way as we consider appropriate. The GRAMMY Museum also reserves the right to deny admission to or remove any person wearing attire that we consider inappropriate or that could detract from the experience of other visitors.

We appreciate the importance of donations to support the work of community groups and organizations. While we cannot honor every request, we do carefully consider each one and determine the type of donation based on the event criteria. Please note priority is given to organizations located in the greater Los Angeles area.

• Organizations requesting donations must submit their request by email.
• Incomplete requests, requests by phone or in person will not be accepted.
• Submitting a request is not a guarantee the museum will give a donation.
• Requests must be received six (6) weeks prior to the event date.

Contact: donationrequests@grammymuseum.org